How It Works - Ask Tech Guy | Our Simple 4-Step Process

Simple, Transparent Process

From discovery call to launch, we make working together easy. No surprises, no hidden fees, no endless delays. Here's exactly how we deliver results.

48hrs
Proposal Delivery
95%
On-Time Delivery
24/7
Support Available

Four Steps to Success

We've refined this process over hundreds of successful projects

1
30-60 minutes

Discovery Call

We start with a deep-dive conversation to understand your business, goals, challenges, and technical needs. This isn't a sales pitch—it's a strategic consultation.

  • Understand your business model and target audience
  • Identify pain points and opportunities for automation
  • Review existing tech stack and integration needs
  • Define success metrics and project goals
  • Discuss timeline and budget expectations
  • Answer all your questions openly and honestly

Free Consultation
No Obligation

2

Detailed Proposal
Within 48 Hours

Delivered in 48 hours

Custom Proposal

Within 48 hours, you'll receive a comprehensive proposal with transparent pricing, clear deliverables, and realistic timelines. No vague estimates or surprise fees later.

  • Detailed scope of work with specific deliverables
  • Transparent pricing breakdown by tier (Launch/Scale/Excel)
  • Clear timeline with milestones and deadlines
  • Technology recommendations and architecture overview
  • Revision policy and support details
  • Master Service Agreement (MSA) included
3
Timeline varies by tier

Development & Execution

Once you approve the proposal, our expert team gets to work. You'll have a dedicated project manager, regular updates, and direct access to the team building your solution.

  • Kickoff meeting to finalize requirements and introduce team
  • Dedicated project manager as your single point of contact
  • Regular progress updates (daily/weekly depending on tier)
  • Milestone reviews at key project phases
  • Transparent communication via Slack/email/calls
  • Revision rounds built into timeline

Expert Team
Building Your Solution

4

Launch & Beyond
Ongoing Support

Ongoing partnership

Launch & Support

We don't just deliver and disappear. You'll receive comprehensive training, documentation, and ongoing support options to ensure long-term success.

  • Final testing & QA before launch
  • Training sessions for you and your team
  • Complete documentation and SOPs
  • Smooth deployment with zero downtime
  • Post-launch monitoring (first 30 days)
  • Ongoing support options (retainers available)

Working With Ask Tech Guy

Here's what makes our process different

No Surprises

Transparent pricing, clear timelines, and honest communication from day one. What we quote is what you pay—no hidden fees or scope creep charges.

Real Humans

You'll work with real people who care about your success. No ticket systems, no automated responses—just direct access to your team.

On-Time Delivery

We respect your time and deadlines. 95% of our projects launch on or before the agreed date. If delays happen, you'll know why and when to expect completion.

Your Data is Safe

Bank-level encryption, GDPR compliance, and strict confidentiality agreements. We take security seriously because your business depends on it.

Flexible & Responsive

Need changes? No problem. We build in revision rounds and stay flexible to evolving requirements—within scope, of course.

We Educate, Not Gatekeep

We want you to understand what we're building. You'll never hear "it's too technical to explain"—we make sure you're informed every step.

How We Communicate

Choose the communication style that works best for your team

Slack Channel

Real-time messaging for quick questions and daily updates. Most clients prefer this for ongoing projects.

Email Updates

Weekly progress reports and milestone notifications sent directly to your inbox with screenshots and details.

Video Calls

Scheduled meetings for kickoffs, milestone reviews, and strategic discussions. We use Zoom or Google Meet.

Project Dashboard

Access your project portal 24/7 to view progress, submit feedback, and approve deliverables.

Typical Project Timelines

Real examples of what to expect based on project type

Website Launch

1-2 Weeks

Professional website using customized templates, perfect for businesses that need an online presence quickly.

  • Day 1-2: Discovery & template selection
  • Day 3-7: Customization & content integration
  • Day 8-10: Client review & revisions
  • Day 11-14: Final polish & launch

Custom Web App

6-8 Weeks

Fully custom application with user authentication, dashboards, and API integrations.

  • Week 1-2: Planning, wireframes, architecture
  • Week 3-4: Core development & database setup
  • Week 5-6: Feature implementation & testing
  • Week 7: Client testing & feedback
  • Week 8: Final revisions & deployment

Automation Setup

3-5 Days

Quick implementation of 2 standard automation packs to streamline your business processes.

  • Day 1: Kickoff & requirements review
  • Day 2-3: Configuration & testing
  • Day 4: Team training session
  • Day 5: Go-live & monitoring

AI Integration

2-3 Weeks

Complete AI customer experience with ChatAI, VoiceAI, and intelligent lead routing.

  • Week 1: Data collection & AI training
  • Week 2: Implementation & integration
  • Week 3: Testing, refinement & launch

Brand Identity

1-2 Weeks

Complete brand starter kit with logo, colors, fonts, and basic brand guidelines.

  • Day 1-3: Brand discovery & concept development
  • Day 4-7: Logo design (3 concepts)
  • Day 8-10: Revisions & refinement
  • Day 11-14: Brand guide & asset delivery

Marketing Setup

3-5 Days

Complete ad campaign setup with targeting, tracking, and initial optimization.

  • Day 1-2: Campaign strategy & setup
  • Day 3: Pixel installation & tracking
  • Day 4: Creative review & launch
  • Day 5+: Ongoing optimization

Common Questions

Everything you need to know about working with us

What happens if I need changes after launch?

All projects include revision rounds during development. Post-launch changes can be handled through our support retainers (starting at $2,500/month for 40 hours) or as standalone projects with separate quotes. Minor bug fixes within 30 days of launch are included at no charge.

Do you require a long-term contract?

No long-term contracts required for project-based work. You pay for the project, we deliver, and you decide if you want to continue working together. Our retainer services are month-to-month—cancel anytime with 30 days notice.

What if the project takes longer than estimated?

If delays are caused by our team, you don't pay extra—we honor our quoted price and timeline. If delays are due to client feedback cycles or scope changes, we'll discuss timeline adjustments transparently before proceeding. Our 95% on-time delivery rate speaks for itself.

Can I see examples of your previous work?

Absolutely! During your discovery call, we'll share relevant case studies and portfolio examples that match your industry and project type. Some projects are under NDA, but we have plenty of public work to showcase.

What payment terms do you offer?

Typical payment structure: 50% upfront to begin work, 50% upon completion. For larger projects ($10K+), we offer milestone-based payments. Monthly retainers are billed on the 1st of each month. We accept bank transfers, credit cards, and international payments.

Do you offer refunds if I'm not satisfied?

We're confident in our work, but if you're not satisfied, we'll work with you to make it right through our included revision rounds. If we can't meet your expectations after good-faith efforts, we'll discuss fair resolution options. Our goal is your success, not just collecting payment.

Who owns the code and designs after completion?

You do! Once final payment is received, you own all the code, designs, and assets we create for your project. Full intellectual property rights transfer to you, clearly outlined in our Master Service Agreement.

Can you work with my existing team or vendors?

Yes! We regularly collaborate with in-house teams, other agencies, and third-party vendors. We're flexible and professional—your success is what matters, regardless of who's involved.

Ready to Get Started?

Book a free 30-minute discovery call. No pressure, no sales pitch—just an honest conversation about your needs and how we can help.